Customer Service Center

If you placed an order for a PIN, and didn't receive it, please check your account online to copy your PIN, then activate it. The My Account section contains a history of all your orders and PINs. Look it up here

PIN, Missing PIN, PIN Retrival

Any customer that activates on either the $60 Unlimited Talk, Text & High Speed Web or the $60 Unlimited BlackBerry Talk, Text & High Speed Web plans will receive a $5 Recurring Credit for ILD use.  The $5 will be good for 30 days and will reinstate every time you ReUp on the $60 Plan.  No portion of the $5 will carry over.  For example, if a customer uses $2 of the $5 credit within 30 days, the remaining $3 will drop off at their next billing date.  You will receive $5 when they ReUp.

International Long Distance, $5 ILD Credit, Recurring Credit, ILD

The customer will lose the $5 if they don't use it; however they will receive $5 when they ReUp.  This will continue month to month.

Yes. Customers that update their rate plan to a $60 plan bundled with $10 UILD will receive an additional $5 of recurring credit.

International Long Distance, $5 ILD Credit, Recurring Credit, ILD

Yes. All customers who activate or upgrade a $60 plan receive $5 of Recurring ILD Credit.

International Long Distance, $5 ILD Credit, Recurring Credit, ILD

No. Only customers upgrading to a $60 plan or one of our UILD Bundled plans receive either a $5 recurring credit or a one time $5 ILD Credit.

International Long Distance, $5 ILD Credit, Recurring Credit, ILD

All new customers who activate on any of our basic phone plans including $25 15-Day Plan, $40 Unlimited Talk, Text & Web plan, or $50 Unlimited BlackBerry Talk, Text & Web plan, receive a onetime $5 ILD credit good for 30 days (only good for 15 days on the $25 plan).  The $5 ILD credit works as a Pay-As-You-Go plan and is offered as a one-time credit on a customer's first month of service if activating on $40 and $50 plans. The $5 ILD Credit also works as a Pay-As-You-Go plan when customers activate on the $60 Unlimited Talk, Text & High Speed Web Plan or $60 Unlimited BlackBerry Talk, Text & High Speed Web (with or without bundled $10 UILD) but will receive $5 of Recurring ILD Credit every month.

International Long Distance, $5 ILD Credit, Recurring Credit, ILD

SIMPLE Mobile's Pay-As-You-Go rates are amazing compared to the competition!  With rates under 2? per minute to Mexico, Canada, and the UK, our rates beat the competition senseless.  For instance H20's international long distance rate to Guatemala is 34? per minute (12/16/2011), whereas SIMPLE Mobile's rate is only 9? per minute… That's a 74% savings per minute!  Another way to look at that is the same $5 ILD credit will get you 74% more talk time!

International Long Distance, $5 ILD Credit, Recurring Credit, ILD

Type destination phone number into ILD Rates Look Up Tool located at http://www.mysimplemobile.com/ild

To see complete International Long Distance Terms & Conditions, please visit http://www.mysimplemobile.com/ildterms

For more information on SIMPLE Mobile Global plans please visit http://www.mysimplemobile.com/ild

For a complete list of destinations available with the Unlimited International Long Distance Plan please visit http://www.mysimplemobile.com/ildunlimited

For a complete list of destinations available with the Pay-As-You-Go International Long Distance Plan please visit http://www.mysimplemobile.com/ildrates

International Long Distance, $5 ILD Credit, Recurring Credit, ILD

All Unlimited plans expire 30 days after initial payment (except the 15 Day Unlimited $25 plan). However, International Long Distance balances carry forward to the following months until used or until 180 days of non-use. The exception to this is the $5 of International Long Distance which is included with every new customer activation. That $5 expires 30 days from first being activated. Data Plans expire at the end of 30 days or upon usage of the total data amount associated with the plan (either 750MB or 2GB).

Plan, Activation, Expire

There are over 1500 different devices currently in use by SIMPLE Mobile customers. We can only test and approve some portion of those. "Approved" devices are those devices that we have tested with SIMPLE Mobile and which have been found to work consistently with few problems. These are devices for which we offer network support. "Unsupported" devices are other GSM devices that we have either not tested or which were designed to work on other networks. While these phones usually are compatible with SIMPLE Mobile and are in use on our network, we do not offer full support on these devices. Often, some features of unsupported devices, such as high speed data, are not available with SIMPLE Mobile.

Phones, Supported, Approved, Unsupported, Unapproved

The SIMPLE Mobile Phone Store is offered as a service to help users find devices that are compatible with SIMPLE Mobile. However, there are so many devices and the needs of our users so varied, that we do not recommend one device over another. If you are trying to decide between a small group of devices, we suggest that you either contact one of our affiliate partners or else you look at phone reviews on non-affiliated websites such as Phonescoop.com, GSMarena.com, or Cnet.com.

Phones, Phone Store

The price on the affiliate site is the correct price. SIMPLE Mobile updates prices on the phone store every 24 hours. If prices change between those updates, or if there is an error in the update, then we are unable to display a matching price. Please contact the affiliate with any additional concerns.

Phones, Phone, Phone Store

Each retailer offers prices based on factors beyond SIMPLE Mobile's control. Market conditions mean that there will be different prices for the same item. We have carefully selected our online affiliates and believe that they are equally capable of servicing SIMPLE Mobile customers.

Phones, Phone, Phone Store

SIMPLE Mobile does not sell phones. You need to contact the retailer from whom you made the purchase. We do not accept nor authorize returns.

Phones, Phone, Phone Store

It depends on the affiliate. Each affiliate is an independent retailer and packages things in a unique manner. In most cases, the SIM must be purchased separately. You can purchase it either from MySimpleMobile.com or the affilaite from whom you purchase your phone. You will also need to purchase a monthly plan prior to activating your device.

Phones, Phone, Phone Store, SIM Card

No, once you purchase a plan you need to stay with that plan for 30 days, except for the Wireless Broadband plans and the $25 talk and text plan. A Wireless Broadband plan will expire after 30 days or when the alotted data has been used up. At the end of the plan period, you may change to a different plan.

Plan

You can find your current cycle data usage by selecting Usage in My Account.

Plan, Data, Usage, Broadband, Internet

Global System for Mobile communications is the most popular standard for mobile phones in the world. Its promoter, the GSM Association, estimates that 80% of the global mobile market uses the standard GSM is used by over 3 billion people across more than 212 countries and territories. The ubiquity of the GSM standard has been an advantage to both consumers (who benefit from the ability to roam and switch carriers without switching phones)

GSM, Network, Service

Phones with 1700/2100 AWS band work on our 3G network. This includes many of the most popular phones available. Check out our list of approved 3G phones that work on Simple Mobile: Click here

3G, GSM, Network, Service

SIMPLE Mobile supports plenty of 4G devices including the Samsung Galaxy S 4G, the HTC myTouch 4G, the HTC myTouch 4G Slide, the HTC G2, the Samsung Sidekick 4G, the LG G2X, the HTC Sensation 4G, and the BlackBerry Bold 9900. BlackBerry Torch 9860 coming in Fall '11

4G, HSPA, Phones, Network, Service

3G is the generic term for third-generation wireless networks. Analog was 1G, Digital was 2G, and 3G is the third-generation platform for innovative, high-speed products and services. 3G makes staying connected faster, easier, and more fun, with increased speed for Web browsing, downloading content, attachments, and video, playing games, and much more.

3G, GSM, Network, Service

We currently offer 3G coverage in more than 130 U.S. cities, and we're continually expanding our coverage.

3G, GSM, Network, Service

To access the 3G network, you'll need a 3G phone or device. If you have a 3G phone and you are in an area with 3G coverage, you will automatically connect to the 3G network. You will notice a 3G indicator on your phone's screen

3G, GSM, Network, Service

Since Simple Mobile's 3G phones operate on both the 2G and the 3G networks, you won't notice a thing. Your calls simply transfer seamlessly from network to network while you travel. The 2G network is fully capable of supporting all voice and data services that are handed off from the 3G network.

3G, GSM, Network, Service

Using one of today's 3G-capable devices in an area with 3G coverage, you'll notice faster Web browsing and content downloads. Web browsing speeds using a 3G phone on the 3G network will typically range from 128 to 300 Kilobytes per second.

3G, GSM, Network, Service

SIMPLE Mobile users have seen average download speeds approaching 10Mbps with peak speeds of 21Mbps.

4G, HSPA, Network, Service

If you plan to access the Internet extensively on your phone, 3G is a great choice for you. 3G is best for viewing websites, uploading files (photos, attachments, presentations) to sharing websites, and downloading files from an e-mail or a website.

3G, GSM, Network, Service, Internet, Web

A 4G network can be up to 10 times faster than 3G allowing you to browse the web, download songs, and stream video more quickly.

4G, HSPA, Network, Service, Internet, Web

Our network offers moderate-speed data service, and many of the applications on our 3G phones will work well on 2G or 3G, including: E-mail, instant messaging, and texting; downloading ringtones, wallpaper, and light data files; and sending photographs via e-mail or picture messaging.

3G, GSM, Network, Service

SIMPLE Mobile offers the widest 4G coverage area of any national prepaid wireless provider. We are working to introduce those speeds to our customers across the country while continuing to expand our HSPA+.

4G, HSPA, Network, Service

SIMPLE Mobile provides a variety of phone options that include the latest in mobile technology. You can choose from a large selection of the latest flip, QWERTY, Blackberry and smart phones. You can view a complete list of phones and plan features that work on Simple Mobile here:
View Compatible Phones
View Available Features

Phone, Smartphone, 3G, GSM, Network, Service

Absolutely! If you already have an unlocked GSM phone all you have to do is check our approved handset list of over 180 models and we will set you up.

Click here to View Compatible Phones

Phone, My Number,

Yes. Most of our phones have character recognition. This feature varies by model. Please refer to the user's guide for details.

Phone, Programming

Yes, if your handset has a media player then you can side load media into the memory card by loading the content directly from a computer.

Music, Photos, Videos, IM, SMS

Most phone models can side load music two ways.

1. Leaving the memory card in the phone: Put phone into USB mode (Menu > Settings > USB Mode > USB Drive)

2. Plug phone into USB cable.

3. Plug cable into computer.

4. It will show up as a removable drive.

5. Drag and drop the music from the computer to this removable drive.

6. Or you can remove the memory card from their phone, place it in a SD adapter and insert it into a card reader directly on the computer.

Phone, Music, Photos, Videos, IM, SMS

No, Simple Mobile does not allow tethering the phone as a modem.

Phone, Modem

There are a couple ways. Click on SHOP, enter your zip code and shop online. Click on LOCATIONS and enter your zip code on our store locator and find a Simple Mobile retailer near you.

Service, Set Up

Click here to visit the ReUp page. You can chose to purchase online, find a retailer, apply a PIN via text, or call 611 to ReUp over the phone. If you buy a PIN online, upon purchase you will receive a 16 digit payment PIN, viewable on your receipt and sent to you via email, which you will use to pay for your next month’s plan. Your emailed receipt contains instructions on how to apply payment to your account.

Re-Up, Minutes

Our basic plans are $40/month for unlimited calls, text and web, $50 for Blackberry unlimited talk, text, and web, and $60/month for unlimited calls, text, and high speed web, including Blackberry. For an additional $10, Unlimited International Long Distance can also be added to one of these plans. Unlimited ILD must be added at the begining of the plan cycle. We also offer a $25 750MB Wireless Broadband Plan and a $45 2GB Wireless Broadband Plan. Please refer to our Plan page or brochure for additional details, terms, and conditions. SIMPLE Mobile is one of the only GSM flat rate programs that offers an optional data service with unlimited mobile web access

Rates, Plans, No Contract

More places than you probably realize. Simple Mobile offers service across from coast to coast with no roaming or long distance charges. See our coverage map.

Coverage, Network, Service

SIMPLE Mobile offers 4G HSPA+ to more than 200 locations. For a list of locations, please visit our 4G page.

HSPA, Coverage, Network, Service

SIMPLE Mobile offers the widest 4G coverage area of any national prepaid wireless provider. We are working to introduce those speeds to our customers across the country while continuing to expand our HSPA+.

HSPA, Coverage, Network, Service

No, Simple Mobile provides free domestic long distance. If a customer would like to place international calls they can purchase an ILD PIN that will allow for international dialing.

Long Distance, International

No, Simple Mobile subscribers are not charged additional roaming fees for calls placed on our network within the US. Please see simplemobile.com for detailed coverage map. You phone will indicate No Service outside our coverage area.

Roaming, Charges

Yes, porting from all carriers is supported. Just make sure to request a phone number transfer at time of initial activation.

Porting, My number

Absolutely! Not only can our customers' text message any other phone with text messaging in the US, they can also send a text messages to over 180 different countries worldwide.

Text, IM, SMS

Text messages can contain up to 160 characters including spaces in each message. If a message is longer than 160 characters, it will be delivered in multiple messages.

Text, IM, SMS

Yes. Email can be accessed through the "Internet" pop 3 service as long as you choose to purchase our data access option.

Email, Internet, Web, Smartphone, Data

One of the best things about Simple Mobile is that we do not require a contract for our plan. All customers must agree to our terms and conditions prior to activating the service.

Contract, Service, No Contract

Yes, porting from all carriers is supported. Just make sure to request a phone number transfer at time of initial activation.

Porting, My Number

Our plan does not require an activation fee. No silly rules apply here.

No Activation Fee, No Contract

Many of our handsets do not require manual programming. SIMPLE Mobile handsets are programmed automatically over the air. Approved Blackberry devices should download their service books upon activation. If you find you have a handset that requires additional programming, please refer to our detailed phone activation guide: Click here for phone programming section.

Phone Programming

Call (877) 878-7908 and follow the IVR prompts

Activate, Add Minutes, My Account

Go to www.mysimplemobile.com/activate

Activate, Online, My Account

Simply type #PWD# or #793# SEND (last 4 digits of your mobile number will be your default pass word)

Voicemail, Reset

Perform the following steps: (Press and hold the 1 key or dial 1-805-MESSAGE from your mobile phone and follow the prompts to listen to your messages and for initial setup)

Voicemail

No, our program is month to month and can be terminated at anytime.

No Contract, No Termination Fee

There are several ways that a customer can add funds:

1. Through their online account at mysimplemobile.com

2. By calling 611 from a SIMPLE Mobile phone. You can then either ReUp with a Credit Card or apply an existing PIN.

3. By calling our Itoll-free number at 1-877-878-7908. You can then either ReUp with a Credit Card or apply an existing PIN

4. By making a payment at an Approved Simple Mobile retailer

5. By texting REUP and 16 digit PIN number to 848484

Activate, Re-Up, Minutes, No Contract, Pay as you go, Plans

It depends on which additional services have been chosen by each customer. SIMPLE Mobile has payment increments available in the following denominations: $10, $25, $40, $45, $50 or $60.

Re-Up Minutes, Service, Plans

Debit card payments can be processed online via "My Account."

1. Log in with your user ID and password

2. Click on Make a Payment

3. Fill in the debit card information as shown

4. Click on Make Payment - The Confirmation page will appear when transaction is complete.

Payments, My Account

All unlimited plans expire 30 days after initial payment. However, Int'l LD balances carry forward to the following months until used.

My Account, My Plan, Service

If the balance remains at $0 for more than 90 days, the mobile number will be deactivated and the customer will lose their mobile number.

For live customer service & technical service from a SIMPLE Mobile Phone Call 611. This number will work even if you are suspended.

From a non-SIMPLE Mobile Phone, Call 1-877-878-7908.

Open (24/7)

My Account, My Plan, Service

Call 1-877-878-7908
Open (24/7)

Customer Service, Technical Support

Go to My Account

My Account, My Plan, Service

Simply text INFO to 848484

Usage, Minutes, My Account

Simply text REUP#Your16digitPIN to 848484 (example REUP#1234567890123456)

PIN, Usage, Minutes, My Account

Simply email the 10-digit wireless number plus:@smtext.com (example: 9495551212@smtext.com).

Text, IM, Email, Txt via Email

Option 1: Calling voicemail from your mobile phone

To call voicemail from your mobile phone, perform the following steps: 1. Press and hold the 1 key or dial 1-805-MESSAGE 1-805-MESSAGE from your mobile phone. If dialing from another country, type a plus sign first (+ 1-805-MESSAGE 1-805-MESSAGE).
2. Interrupt your greeting by pressing the Star (*) key.
3. When prompted, type your password. This is the password you selected when you first set up your voicemail.

Option 2: Calling voicemail from a landline

NOTE: You will be billed applicable long distance fees from the landline carriers in the area you are located. Simple will not credit these landline charges.

To call voicemail from a landline, perform the following steps:
1. Dial your mobile number from a landline.
2. Interrupt your greeting by pressing the Star (*) key. You may need to press the Pound (#) key instead.
3. When prompted, type your password. This is the password you selected when you first set up your voicemail.

NOTE: If your handset is powered on and/or you are registered on another mobile company's network, please be aware that call delivery fees will apply. To avoid these fees, power off your handset before calling your mobile number from a landline. Even then, it may take up to an hour for the mobile company to drop your registration.

Option 3: Calling voicemail from a landline by dialing 1-805-MESSAGE

NOTE: You will be billed applicable long distance fees from the landline carriers in the area you are located. Simple will not credit these landline charges.

NOTE: You will be required to type your mobile number. To call voicemail from a landline by dialing 1-805-MESSAGE, perform the following steps:
1. Dial 1-805-MESSAGE from a landline.
2. Type your 10-digit mobile number.
3. Interrupt your greeting by pressing the Star (*) key. You may need to press the Pound (#) key instead.
4. When prompted, type your password. This is the password you selected when you first set up your voicemail.

Voicemail, International, Domestic

The ZIP code you provided may be in an area where Simple Mobile does not have coverage; hence we cannot guarantee service in that area. - Also, there may not be a trunk line connection to the Central Office Exchange servicing your number (indicated by the 'middle three digits' in your phone number) in order to be able to move your number. In some areas these connections may not exist; and your number cannot be moved. For additional information, please contact us at (877) 878-7908.

My Number, Porting, Switch to Simple

It can take anything from a few hours to several business days to move your existing mobile number to Simple Mobile. It usually depends on the carrier you are moving your number from, however

95% of number transfer requests are completed within 48 hours. Simple Mobile may need to request additional account information from you to complete the process, again depending on the carrier you are moving the number from. If your number is not active on Simple Mobile after two business days, please contact Customer Support to resolve the problem.

My Number, Porting, Switch to Simple

Yes, but it may depend on restrictions imposed by your current carrier. Please call them first to determine if this is possible. For example, some carriers will not allow you to move a number in a bundle to Simple Mobile without first moving the other numbers to a standalone account; or moving the other number(s) to a different carrier.

My Number, Porting, Switch to Simple

Yes, in many cases you can move your landline phone number to Simple Mobile, however the process may take from several days up to two weeks to complete. When contacting Customer Support to move your landline, please have a copy of your billing statement ready as we will need your billing information EXACTLY as it appears on the statement. We also may need information such as Date of Birth and Social Security Number to complete the process.

My Number, Porting, Switch to Simple, Land line

All Simple Mobile rate plans support Call Waiting, Call Hold, Calling Line Identity Restriction, Calling Line Identity Presentation, Unlimited SMS to domestic and international locations, Voicemail and International Long Distance. MMS and IM services are also available but require a data plan.

Features, Waiting, Voicemail, Internet, Web, Data, Long Distance, IM, SMS

No, Simple Mobile does NOT support Three-way calling or Call Conferencing.

Conference, 3 way, three way

No. Just dial 411 directly and get unlimited directory assistance services for free! It’s that simple.

411, Directory Assistance

If you are on our $25 15 Day Talk & Text plan, you cannot use MMS as a data plan is required. When your current plan expires, upgrade your plan to one that includes data so you may take advantage of the MMS feature. If you are already on a plan which includes data and your MMS is not working, check out the FAQs for help or you may contact Customer Support. 877.878.7908

If you are using the $25 plan, you cannot use IM as a data plan is required. When your current plan expires, upgrade your plan to one of the data plans that SIMPLE Mobile offers. If you are already using a data plan and IM does not appear to be working, please contact Customer Support.

IM, Data, Web, Plans

Make sure the unlocked phone you are using is a 'true' GSM phone. Some CDMA carriers sell 'Worldphones' that will work on GSM networks outside the US, but not within the US. If you are using an unlocked 'Worldphone' you may find your calls being diverted to those carriers' message center.

Roaming, Calling, Service, Network

Sometimes when you move your number to Simple Mobile, outgoing call service will be activated before incoming call service or vice versa. Typically this problem is resolved automatically within 48 hours. If this problem persists for more than 48 hours, please contact Customer Support.

Number, Porting, Activate, Support

This problem can occasionally happen when the phone loses synchronization with the SMS servers on the network. Switching your phone off, removing the battery for 30 seconds and starting the phone up again will often fix the problem. If the problem persists, please contact Customer Support at 1877. 878. 7908.

SMS, Text, Txt, Blocked

Simply email the message to <10-digit wireless number>@smtext.com (example: 9495551212@smtext.com).

Txt, Text, Email

Please contact Customer Support at (877) 878-7908 who can verify your account details and provide you with a code for unlocking your phone. If you are calling from a SIMPLE Mobile phone, you can just dial 611.

PIN, Help, Locked, My Account

Yes, you can request that your number be changed to another number within your existing area code. This new number will be chosen at random from a database of available numbers. Due to system limitations, you can only change your number once in a 24-hour period.

Number, Porting, My Account

Yes, the temporary password is the last 4 digits of your mobile number. Simply press the 1 key or dedicated voice mail key after the phone has been activated and follow the voice prompts.

Voicemail, Temporary, Password

Perform the following steps: (Press and hold the 1 key or dial 1-805-MESSAGE from your mobile phone and follow the prompts to listen to your messages and for initial setup)

Voicemail, Instructions

To reset your voicemail, simply type #PWD# or # 793# SEND (last 4 digits of your mobile number will be the default password)

Voicemail, Reset

Firstly, check if your phone is configured to send incoming calls from some or all numbers directly to Voicemail. This is a setting change you will need to make on the phone itself.

If that is not the problem, try doing a manual network selection on your phone to a network other than Simple Mobile. That selection should fail; and then try selecting Simple Mobile again. If after switching back to Simple Mobile your calls are still going to Voicemail, please contact Customer Support at 1 877 878 7908

Voicemail Instructions for Domestic & International:

Option 1: Calling voicemail from your mobile phone

To call voicemail from your mobile phone, perform the following steps:

1.Press and hold the 1 key or dial 1-805-MESSAGE 1-805-MESSAGE from your mobile phone. If dialing from another country, type a plus sign first (+ 1-805-MESSAGE 1-805-MESSAGE).

2. Interrupt your greeting by pressing the Star (*) key.

3.When prompted, type your password. This is the password you selected when you first set up your voicemail.

Option 2: Calling voicemail from a landline

NOTE: You will be billed applicable long distance fees from the landline carriers in the area you are located. Simple will not credit these landline charges.

To call voicemail from a landline, perform the following steps:

1. Dial your mobile number from a landline.

2. Interrupt your greeting by pressing the Star (*) key. You may need to press the Pound (#) key instead.

3. When prompted, type your password. This is the password you selected when you first set up your voicemail.

NOTE: If your handset is powered on and/or you are registered on another mobile company's network, please be aware that call delivery fees will apply. To avoid these fees, power off your handset before calling your mobile number from a landline. Even then, it may take up to an hour for the mobile company to drop your registration.

Option 3: Calling voicemail from a landline by dialing 1-805-MESSAGE

NOTE: You will be billed applicable long distance fees from the landline carriers in the area you are located. Simple will not credit these landline charges.

NOTE: You will be required to type your mobile number. To call voicemail from a landline by dialing 1-805-MESSAGE, perform the following steps:

1. Dial 1-805-MESSAGE 1-805-MESSAGE from a landline.

2. Type your 10-digit mobile number.

3. Interrupt your greeting by pressing the Star (*) key. You may need to press the Pound (#) key instead.

4. When prompted, type your password. This is the password you selected when you first set up your voicemail.

Voicemail, Set Up, Instructions

To make international calls from the USA, first dial one of our regional access numbers - whichever is most convenient to you - and save it as a speed dial to your phone for later ease of use.

Location	State	Access Number
Seattle	Washington	(206) 607-1847
Los Angeles	California	(213) 232-8376
Los Angeles	California	(213) 477-1110
Dallas	Texas	(214) 530-5812
Philadelphia	Pennsylvania	(215) 360-3008
Miami	Florida	(305) 423-1218
Miami	Florida	(305) 938-0008
NYC	New York	(347) 751-0368
Phoenix	Arizona	(602) 753-0009
Boston	Massachusetts	(617) 603-0072
San Diego	California	(619) 858-2498
Houston	Texas	(713) 955-0005
Chicago	Illinois	(773) 345-5703
Chicago	Illinois	(773) 634-2019
Tollfree	Nationwide	(800) 387-9318
Tollfree	Nationwide	(800) 965-1474

When you connect to one of these numbers you will hear a welcome greeting and your account balance. Then, enter the number you are calling starting with 011, the country code and then the phone number. For example, to call a local number in Cancun, Mexico; dial:

011 52 998 - It's that Simple!

International, Calls, How to, Plan, Rates

Simple Mobile rate plans do not support International Roaming (using your phone outside the USA) at this time.

International, Roaming

Yes, unlimited SMS texting to people in more than 380 countries outside the USA is included in your Simple Mobile rate plan at no extra charge. Select the link below for details on which countries are served.

International Text Destinations

To send International Text Messages to destinations outside of the US that use 10-digit dialing, simply enter the 10-digit phone number of the message recipient as you would when sending a domestic text message. To send a text message to a destination outside of the US that does not use 10-digit dialing, you will need to include a "+" symbol, the designated country code, operator code and the cell phone number of the recipient.

International, Plan, Rates

No, Simple Mobile does not allow tethering the phone as a modem.

Modem, Internet

Simple Mobile has a 'Bring Your Own Phone' business model, so we cannot provide support for the phone device itself. Here are links to help with programming and phone questions:

Phone Programming: Click here to see programming instructions

Manufacturer Instructions:See the links below for manufacturer instructions

• Samsung: http://www.samsung.com/us/support/troubleshootingguides/supportTroubleShootingGuidesMain.do
• Kyocera: http://www.kyocera-wireless.com/support/
• LG: http://www.lg.com/us/mobile-phones/mobile-support/mobile-lg-mobile-phone-support.jsp
• Panasonic: http://www.panasonic.net/products/mobile/
• Apple iPhone: http://www.apple.com/support/iphone/troubleshooting/
• Sanyo: http://www.sanyowireless.com/customersupport.aspx
• Sony Ericsson: http://www.sonyericsson.com/cws/support/phones
• Blackberry: http://na.blackberry.com/eng/support/
• Alcatel: http://www.alcatel-mobilephones.com/global/content/view/full/2812
• HTC: http://www.htc.com/www/support.aspx
• Motorola: http://www.motorola.com/support/v/index.jsp?vgnextoid=25aae66506e9d110VgnVCM1000008406b00aRCRD
• Nokia: http://www.nokiausa.com/get-support-and-software/product-support

Configure, My Phone, Activate, Help, Programming

Yes! SIMPLE Mobile now offers full BlackBerry BIS services for many popular devices of the last few years. Check our BlackBerry plan page for a list of supported devices.

Blackberry, BIS

For a complete list of Hearing Aid Compatible phones from SIMPLE Mobile, click here

Hearing, Hearing Aid, Hearing Aid Compatible, Phones

No. MMS messages are different than SMS/text messages and are not included in our international SMS feature.

MMS, Programming

Check to make sure you are provisioned with a data plan. Because MMS is a data feature, our talk/text only plans do not provide it.

If you're provisioned with a data plan, make sure your phone is accurately programmed to send/receive MMS messages. You can find our phone programming guides here

MMS, Programming

There could be any number of reasons for that. Is the phone on our approved list? You can verify that here

Try checking your phone's Web/MMS settings and make sure that there is only one APN setting listed and it is the Simple Mobile one. Sometimes if you leave other carrier APN settings in a phone it reverts to the old defaults- Deleting other carrier APN settings will help avoid that issue.

MMS, Programming

If your phone is not a smartphone, we may be able to provision it over the air. Check with your local Simple Mobile authorized agent to see if they can do it for you or you may call our support center and they will send the programming out to your phone.

Simple Mobile support: 877.878.7908

MMS, Programming

There could be any number of reasons for that, but here are a few things to consider:

• Your picture size may be too large (try sending files smaller than 300k)
• You may not be in a sufficient coverage area (2 or 3 bars in 3G or 4G is recommended)
• Your phone may not support the file type being received
• Your phone may not be provisioned correctly for MMS
• Is the phone on our approved list? The network may not be recognizing the phone. Check the approved list here

MMS, Programming

If you have a data plan, you can always send your pictures as an email attachment if you have an email capable phone.

You can also receive pictures by having the sender email to your phone number and attach the picture. Such as: 5555551234@smtext.com

You can email pictures to the other person's phone as well if you know their carrier messaging email address. Here are the major ones:

• T-Mobile: phonenumber@tmomail.net
• Virgin: phonenumber@vmobl.com
• AT&T: phonenumber@txt.att.net
• Sprint: phonenumber@messaging.sprintpcs.com
• Verizon:phonenumber@vtext.com
• Nextel: phonenumber@messaging.nextel.com
• Boost: phonenumber@myboostmobile.com
• MetroPCS: phonenumber@mymetropcs.com
• Cricket: phonenumber@mms.mycricket.com

MMS, Programming

The BlackBerry Data plan (BIS) is what provides you with the signature BlackBerry service for which that device is known. It is specific to the BlackBerry and cannot be used with another type of device. The regular data plan is meant for all other non-BlackBerry phones. A BlackBerry may be used with a regular data plan but your user experience will be severely limited (no BlackBerry Messenger {BBM} push email, BlackBerry App World, MMS etc).

Blackberry, BIS, Blackerry Internet Services

We currently offer two BlackBerry service plans. Our $50 BlackBerry plan offers Unlimited Nationwide Talk, International Text, Data at EDGE and 3G speeds as well as MMS and BlackBerry BIS services; including BlackBerry Messenger (BBM), Push email and access to BlackBerry App World. Our $60 BlackBerry plan gives you the same service as the $50 plan but with the added bonus of 4G speeds where available for your 4G BlackBerry (Bold 9900 and Torch 9860). As with all of our phone service plans, $5 of International Long Distance is included. BlackBerry BES service is not offered or supported.

Blackberry, BIS, Blackerry Internet Services

BIS stands for BlackBerry Internet Service. It is a proprietary network run by RIM (Research in Motion) which gives the user access, among other things, to push email, web browsing, the popular BlackBerry Messenger service and the BlackBerry App World.

Blackberry, BIS, Blackerry Internet Services

With a SIMPLE Mobile BlackBerry BIS plan, you will have access to BlackBerry App World on device. You can purchase or download free apps directly to your BlackBerry. The alternative method is to download the app files through the BlackBerry Desktop software on your computer and sync them to your BlackBerry via a USB connection cable.

Blackberry, BIS, Blackerry Internet Services

Your BlackBerry is configured with Talk, Text, Data, MMS & BlackBerry BIS services at the time of activation. If it does not seem to have provisioned properly, take the battery and SIM card out of your device, wait 30 seconds and then re-insert the SIM and battery and turn the phone back on. You will receive a message saying, “Your handheld has been registered with the wireless network”.

If however, you experience connection issues with some internet connected Apps, follow these additional steps:

1. Select Options or Settings and then select Options.
2. Select Advanced Options. (some might be “Device” then Advanced Options)
3. Select TCP (Option will say TCP/IP on OS 4.6 and higher).
4. If applicable, check mark the APN Settings Enabled box.
5. Enter simple as the APN. Ensure no entries in the username or password fields.
6. Click the back arrow and then select Save.

If you have email addresses you want to set up, you'll need to do it directly from the handset under Email Settings or visit https://mysimplemobile.blackberry.com

For additional help with programming difficulties, call customer care at 877.878.7908

Blackberry, BIS, Blackerry Internet Services

BlackBerry Service Books are the programming information files that connect your BlackBerry to the BIS and give you access to web, email, calendar, BBM, MMS etc.

Blackberry, BIS, Blackerry Internet Services

There are a couple ways to do this. On your device, go to Email Settings (log into your BIS account if it is requested) then press your BlackBerry menu button and select "Service Books" from the menu. Next, click on the "Send Service Books" option. The other way to resend Service Books is to go to https://mysimplemobile.blackberry.com on your computer's web browser. This is the web login to your BlackBerry Internet Service (BIS) account. Log in with your user information and you'll be able to resend the Service Books from there. Once sent, power cycle your BlackBerry and you should be good to go!

Blackberry, BIS, Blackerry Internet Services

Navigate to the Email Setup application on your BlackBerry and follow the prompts. You can also visit https://mysimplemobile.blackberry.com on your computer and click on the "Create New Account" button. For additional help, download the PDF of the BIS User Guide here

Blackberry, BIS, Blackerry Internet Services

On your device, click on the Email Setup Application. Alternatively, on your computer, visit https://mysimplemobile.blackberry.com and log in to your BIS account.

Blackberry, BIS, Blackerry Internet Services

Go to https://mysimplemobile.blackberry.com and log in with the user information you used when you first set up your BlackBerry for email services. From there you can manage the email accounts on your device as well as resend the Service Books in case your email has stopped syncing or your web icon disappeared from the device.

Blackberry, BIS, Blackerry Internet Services

https://mysimplemobile.blackberry.com

Blackberry, BIS, Blackerry Internet Services

At launch (Sept. 2011) We are able to extend support and BIS functionality to the following BlackBerry devices:

• BlackBerry Pearl 8120
• BlackBerry Pearl 9100
• BlackBerry Pearl Flip 8220
• BlackBerry Curve 8320
• BlackBerry Curve 8520
• Blackberry Curve 8900
• BlackBerry Curve 3G 9300
• BlackBerry Bold 9700
• BlackBerry Bold 9780
• BlackBerry Bold Touch 4G 9900
• BlackBerry Torch 9860 (coming Fall ’11)

Blackberry, BIS, Blackerry Internet Services

You will be able to configure most email accounts. Webmail accounts such as Gmail and others which support the standard POP3 or IMAP protocols are supported. Most ISP (Internet Service Provider) email accounts are supported as well.

Blackberry, BIS, Blackerry Internet Services

You can set up your BlackBerry to receive emails from up to 10 accounts as well as a custom one using a SIMPLE Mobile address. For example: username@mysimplemobile.blackberry.com

Blackberry, BIS, Blackerry Internet Services

You may need to resend your device's Internet Service Book. Log into your BIS account at https://mysimplemobile.blackberry.com and click to send Service Books. Once sent, power cycle your phone and the Browser icon should reappear.

Blackberry, BIS, Blackerry Internet Services

No. While all BlackBerries are capable of connecting to a BES (BlackBerry Enterprise Server) environment, with an appropriate data plan; SIMPLE Mobile only offers the BIS (BlackBerry Internet Service) data plan for consumers.

Blackberry, BIS, Blackerry Internet Services

• Blackberry 101: http://us.blackberry.com/support/blackberry101/#tab_tab_bold
• Blackberry App World: http://us.blackberry.com/apps-software/appworld/
• Blackberry Help Twitter account (operated by Research In Motion): @blackberryhelp (English), @ayudablackberry (Spanish)
• Blackberry Desktop Software & Manuals: http://docs.blackberry.com/en/smartphone_users/categories/?userType=1&category=BlackBerry+Desktop+Software
• Blackberry Smartphone Manuals: http://docs.blackberry.com/en/smartphone_users/categories/?userType=1&category=BlackBerry+Smartphones
• Blackberry Official Support forums (operated by Research In Motion): http://supportforums.blackberry.com
• SIMPLE Mobile BIS Login page: https://mysimplemobile.blackberry.com
• Official BlackBerry Blog: http://blogs.blackberry.com

Blackberry, BIS, Blackerry Internet Services

No. SIMPLE Mobile does not offer WiFi calling as a feature. We only offer cellular service.

Blackberry, BIS, Blackerry Internet Services

Visit this link to download the appropriate version for your PC or Mac.

Blackberry, BIS, Blackerry Internet Services

BlackBerry Desktop is software for your PC or Mac which will allow you to side load music, picture and applications, as well as update the operating system software on your device through a USB tethered connection.

Blackberry, BIS, Blackerry Internet Services

So many terms and acronyms! Understanding BlackBerry doesn’t have to be that hard!BlackBerry Glossary )

Blackberry, BIS, Blackerry Internet Services

You are welcome to use your BlackBerry with our service. However, if it is not on our supported list, you will not have the full BlackBerry BIS experience. Minimally talk & text would work but some deal of configuration will be required to get web and email to function. We cannot offer technical support for non-BIS BlackBerries.

Blackberry, BIS, Blackerry Internet Services

Yes. It should work for talk & text. Configuring the device for web and email outside of BIS services is up to you and SIMPLE Mobile cannot offer technical support for that endeavor.

Blackberry, BIS, Blackerry Internet Services

From you BlackBerry, look for the icon that links you to the BlackBerry App World. Clicking on it will prompt you to download the App World application. If you do not have the link to download it on your BlackBerry, do a Master Reset (this will restore your BlackBerry to factory condition & erase everything) on your phone and try again. If it is still not there, check your BlackBerry OS version. Blackberry App World is compatible with OS 4.5 and later. For more information on BlackBerry Apps, visit: http://us.blackberry.com/apps-software

Blackberry, BIS, Blackerry Internet Services

Go to "Options" and click on the wrench icon. In the Options list, select "About". In the next screen you will see you BlackBerry model number and below it something like the following: "v4.6.1.39". That is your BlackBerry OS version.

Blackberry, BIS, Blackerry Internet Services

You will need to call customer care and have them delete the BIS account as it is tied to the old SIM. You will then be able to set up your BIS account again with the same username as you had previously.

Your SIMPLE Mobile BlackBerry BIS account is tied to your SIM card. Once you put your current SIM into your new BlackBerry, the phone will ask you if you want to migrate your BIS account over to the new phone. If you experience issues with the account migration, please contact our Customer Care at 877.878.7908

Blackberry, BIS, Blackerry Internet Services

We offer two plans (primarily used for Tablets), a $25 and $45 plan offering 750MB and 2.0GB of data respectively.

Broadband, Wireless Data, On The Go Internet

Both plans vary depending on what you use your data for. If you use instant messaging, occasional music and video streaming, social networking, web browsing, and email then you’ll want the $25 plan. If you plan on using heavy daily 3G/4G access with limited access to WiFi, then you’ll want to be on the $45 plan.

Broadband, Wireless Data, On The Go Internet

Your Wireless Broadband plan will expire when your metered data is used up or at the end of the 30 day cycle, which ever happens first. After your Wireless Broadband Plan expires, you can manually ReUp in My Account.

Broadband, Wireless Data, On The Go Internet

You can ReUp in My Account, visit your local Dealer, by text, or calling Customer Service at 877.878.7908. For more information, click here to see ReUp instructions.

Broadband, Wireless Data, On The Go Internet

To ReUp or update your rate plan, visit My Account. Your new 30 day billing cycle will start at the time of ReUp.

Broadband, Wireless Data, On The Go Internet

You can use your device on any tablet which supports a SIM card. To receive 3G/4G data speeds make sure it has the 1700/AWS band, else it will only work on EDGE.

Broadband, Wireless Data, On The Go Internet

While the Wireless Broadband plans are primarily meant to be used on a Tablet, they will also work on your smartphone. Please note that voice calling and SMS text messaging is not provisioned with these plans. The Wireless Broadband plans are for data use only.

Broadband, Wireless Data, On The Go Internet

The data is much more convenient and will allow to access the Internet anywhere where you receive SIMPLE Mobile coverage. You will also not need to continually change wireless networks while connected to our Wireless Broadband Plan.

Broadband, Wireless Data, On The Go Internet

You can switch your Wireless Broadband Plan at any time but any additional data will not rollover.

Broadband, Wireless Data, On The Go Internet

Whatever you like! Some of the popular features being used on tablets are: instant messaging, streaming music and video, web browsing, social networking, video chat, and much more!

Broadband, Wireless Data, On The Go Internet

If you’re data has abruptly stopped working, you may need to ReUp your account (visit My Account). If your data has never worked, you’ll just need to program your device by clicking here.

Broadband, Wireless Data, On The Go Internet

Many Tablets offer USB tethering and wireless hotspot features which make your tablet act as a modem. You can also choose from one of our various approved Data Sticks.

Broadband, Wireless Data, On The Go Internet

Depending on the device, SIMPLE Mobile’s 4G data speed can reach up to 42 Mbps. For more info, click here.

Broadband, Wireless Data, On The Go Internet

Simply visit our phone programming page and search for your device manufacturer.

Broadband, Wireless Data, On The Go Internet

Your data will not rollover to the next month. Once your new cycle begins, your allotted data will reset depending on which plan you are on.

Broadband, Wireless Data, On The Go Internet

Login to My Account and select the Usage radio button.

Broadband, Wireless Data, On The Go Internet

You will need to ReUp or update your rate plan in My Account.

Broadband, Wireless Data, On The Go Internet

You can self activate your SIM card by clicking here.

Broadband, Wireless Data, On The Go Internet

Sorry, you will not be able to send or receive picture messages on the Wireless Broadband Plan.

Broadband, Wireless Data, On The Go Internet

Sorry, you will not be able to send or receive text messages on the Wireless Broadband Plan.

Broadband, Wireless Data, On The Go Internet

Sorry, you will not be able to send or receive voice calls on the Wireless Broadband Plan.

Broadband, Wireless Data, On The Go Internet

To make sure no background applications are continually using your data, you can try downloading a task killer. Also, if you are using your device as a mobile hotspot, ensure that your wireless network is secured.

Broadband, Wireless Data, On The Go Internet

At this time, we are unable to setup automatic payments for the Wireless Broadband Plan. To ReUp or add additional credit to your account, visit My Account.

Broadband, Wireless Data, On The Go Internet

If you’ve purchased through the SIMPLE Mobile shop make sure you apply your PIN to you account. Find your PIN here.

Broadband, Wireless Data, On The Go Internet

Your Wireless Broadband is tied to your Wireless Broadband ID. You will need this number to log in to My Account. To retrieve your Wireless Broadband ID, please provide your SIM card number to Customer Service at 877.878.7908.

Broadband, Wireless Data, On The Go Internet

To browse a selection of tablets from our e-tailers, visit our phone store and select your favorite brands.

Broadband, Wireless Data, On The Go Internet

SIMPLE Mobile does not provide roaming coverage so you will not be able to use your data services overseas.

Broadband, Wireless Data, On The Go Internet

If the tablet has a SIM card slot it should work. It will need the 1700/AWS band to work on our 3G/4G network.

Broadband, Wireless Data, On The Go Internet

Yes, but it will only receive EDGE data speeds and will require a micro SIM card (purchase here).

Broadband, Wireless Data, On The Go Internet

No, any SIMPLE Mobile SIM card will work. The Apple iPads are the only tablets that require a micro SIM card.

Broadband, Wireless Data, On The Go Internet

No website restrictions here! Freely browse the Internet in the palms of your hand!

Broadband, Wireless Data, On The Go Internet

Yes, your account will be deactivated if your bill is not paid within 90 days. You will need to purchase a new SIM card if you plan on reactivating.

Broadband, Wireless Data, On The Go Internet

Sorry, you cannot add wireless broadband to your current talk and text only plans.

Broadband, Wireless Data, On The Go Internet

You will not be able to switch your voice plan to a Wireless Broadband Plan. In order to use the Wireless Broadband Plan, you will need to purchase and activate a new SIM card.

Broadband, Wireless Data, On The Go Internet

Yes. All Simple Mobile rate plans have International Calling (from the USA) enabled, and when you activate your phone with Simple Mobile you will be granted a $ 5.00 credit which can be used towards international calls. This credit expires 30 days after the initial activation. Additional credit for making international calls can be purchased in $10 increments either using a PIN or credit card; and applied to your account. Click here to view rates to foreign countries. Note that the rate is often different depending on whether you are calling a fixed landline or a mobile phone in the foreign country.

SIMPLE Mobile also offers a $10 Unlimited International Long Distance Plan with certain monthly plans. This expires 30 days after activation. With this plan, users can make unlimited calls to 10 numbers within a 30 day period. The numbers which can be called reset with every billing cycle. To see if the numbers you call qualify for this plan, visit our phone number checker at www.mysimplemobile.com/Simple-Mobile-ILD.aspx.

International, ILD, Overseas

Simply choose an Unlimited ILD plan at the beginning of your billing cycle. The $10 Unlimited International Long Distance Plan can be added to the $40 Unlimited Talk, Text and Web plan, $50 Unlimited BlackBerry Talk, Text and Web plan, $60 Unlimited Talk, Text and High Speed Web plan or $60 Unlimited BlackBerry Talk, Text and High Speed Web plan. Please note that you cannot add the Unlimited ILD plan in the middle of your billing cycle.

Unlimited International Long Distance, UILD, ILD, International Calling, Unlimited

With the Unlimited ILD plan you can make unlimited calls to 10 unique numbers (the first 10 unique numbers dialed) within the Unlimited landline cities and wireless destinations for the duration of the voice plan cycle. After the end of the rate plan cycle, the numbers will be reset to choose another 10 numbers for the following 30-day period.

Unlimited International Long Distance, UILD, ILD, International Calling, Unlimited

When the 11^th number is called, you will be notified that you have reached your limit and will be directed to add funds using the Pay-As-You-Go option.

Unlimited International Long Distance, UILD, ILD, International Calling, Unlimited

The Unlimited ILD offering is meant for those who do not need to call more than 10 unique numbers within the Unlimited landline cities and wireless destinations during a single rate plan cycle. The $10 Pay-As-You-Go offering is for those who prefer to use their balance over a longer period (up to 180 days) of time and don’t spend as much time talking internationally.

Unlimited International Long Distance, UILD, ILD, International Calling, Unlimited, Difference

If you purchase the $10 Pay-as-you-go International Long Distance Plan, unused International Long Distance credit will roll over to the next billing period, and will remain on your account for up to 180 days even if your account goes into Suspended state due to late payment of your monthly rate plan charge. The International Long Distance service must be used at least once every 180 days for the unused credit to remain on your account.

If you purchase a plan that includes the $10 Unlimited International Long Distance Plan, your plan expires 30 days after activation.

International, Credit

Calls to select landline cities and wireless destinations in over 50 countries are included in the Unlimited ILD plan including cell destinations in Canada, Mexico, China, Hong Kong, India and Singapore! For a full list of countries and destinations, visit mysimplemobile.com/ildUnlimited

Unlimited International Long Distance, UILD, ILD, International Calling, Unlimited, Country List

Type destination phone number into ILD Rates Look Up Tool located at mysimplemobile.com/ildrates

• To see complete International Long Distance Terms & Conditions, please visit mysimplemobile.com/ildterms
• For more information on SIMPLE Mobile Global plans please visit mysimplemobile.com/ild
• For a complete list of destinations available with the Unlimited International Long Distance Plan please visitmysimplemobile.com/ildunlimited
• For a complete list of destinations available with the Pay-As-You-Go International Long Distance Plan please visit mysimplemobile.com/ildrates

Unlimited International Long Distance, UILD, ILD, International Calling, Unlimited, Country List