The BlackBerry Data plan (BIS) is what provides you with the signature BlackBerry service for which that device is known. It is specific to the BlackBerry and cannot be used with another type of device. The regular data plan is meant for all other non-BlackBerry phones. A BlackBerry may be used with a regular data plan but your user experience will be severely limited (no BlackBerry Messenger {BBM} push email, BlackBerry App World, MMS etc).

Blackberry, BIS, Blackerry Internet Services

We currently offer two BlackBerry service plans. Our $50 BlackBerry plan offers Unlimited Nationwide Talk, International Text, Data at EDGE and 3G speeds as well as MMS and BlackBerry BIS services; including BlackBerry Messenger (BBM), Push email and access to BlackBerry App World. Our $60 BlackBerry plan gives you the same service as the $50 plan but with the added bonus of 4G speeds where available for your 4G BlackBerry (Bold 9900 and Torch 9860). As with all of our phone service plans, $5 of International Long Distance is included. BlackBerry BES service is not offered or supported.

Blackberry, BIS, Blackerry Internet Services

BIS stands for BlackBerry Internet Service. It is a proprietary network run by RIM (Research in Motion) which gives the user access, among other things, to push email, web browsing, the popular BlackBerry Messenger service and the BlackBerry App World.

Blackberry, BIS, Blackerry Internet Services

With a SIMPLE Mobile BlackBerry BIS plan, you will have access to BlackBerry App World on device. You can purchase or download free apps directly to your BlackBerry. The alternative method is to download the app files through the BlackBerry Desktop software on your computer and sync them to your BlackBerry via a USB connection cable.

Blackberry, BIS, Blackerry Internet Services

Your BlackBerry is configured with Talk, Text, Data, MMS & BlackBerry BIS services at the time of activation. If it does not seem to have provisioned properly, take the battery and SIM card out of your device, wait 30 seconds and then re-insert the SIM and battery and turn the phone back on. You will receive a message saying, “Your handheld has been registered with the wireless network”.

If however, you experience connection issues with some internet connected Apps, follow these additional steps:

1. Select Options or Settings and then select Options.
2. Select Advanced Options. (some might be “Device” then Advanced Options)
3. Select TCP (Option will say TCP/IP on OS 4.6 and higher).
4. If applicable, check mark the APN Settings Enabled box.
5. Enter simple as the APN. Ensure no entries in the username or password fields.
6. Click the back arrow and then select Save.

If you have email addresses you want to set up, you'll need to do it directly from the handset under Email Settings or visit https://mysimplemobile.blackberry.com

For additional help with programming difficulties, call customer care at 877.878.7908

Blackberry, BIS, Blackerry Internet Services

BlackBerry Service Books are the programming information files that connect your BlackBerry to the BIS and give you access to web, email, calendar, BBM, MMS etc.

Blackberry, BIS, Blackerry Internet Services

There are a couple ways to do this. On your device, go to Email Settings (log into your BIS account if it is requested) then press your BlackBerry menu button and select "Service Books" from the menu. Next, click on the "Send Service Books" option. The other way to resend Service Books is to go to https://mysimplemobile.blackberry.com on your computer's web browser. This is the web login to your BlackBerry Internet Service (BIS) account. Log in with your user information and you'll be able to resend the Service Books from there. Once sent, power cycle your BlackBerry and you should be good to go!

Blackberry, BIS, Blackerry Internet Services

Navigate to the Email Setup application on your BlackBerry and follow the prompts. You can also visit https://mysimplemobile.blackberry.com on your computer and click on the "Create New Account" button. For additional help, download the PDF of the BIS User Guide here

Blackberry, BIS, Blackerry Internet Services

On your device, click on the Email Setup Application. Alternatively, on your computer, visit https://mysimplemobile.blackberry.com and log in to your BIS account.

Blackberry, BIS, Blackerry Internet Services

Go to https://mysimplemobile.blackberry.com and log in with the user information you used when you first set up your BlackBerry for email services. From there you can manage the email accounts on your device as well as resend the Service Books in case your email has stopped syncing or your web icon disappeared from the device.

Blackberry, BIS, Blackerry Internet Services

https://mysimplemobile.blackberry.com

Blackberry, BIS, Blackerry Internet Services

At launch (Sept. 2011) We are able to extend support and BIS functionality to the following BlackBerry devices:

• BlackBerry Pearl 8120
• BlackBerry Pearl 9100
• BlackBerry Pearl Flip 8220
• BlackBerry Curve 8320
• BlackBerry Curve 8520
• Blackberry Curve 8900
• BlackBerry Curve 3G 9300
• BlackBerry Bold 9700
• BlackBerry Bold 9780
• BlackBerry Bold Touch 4G 9900
• BlackBerry Torch 9860 (coming Fall ’11)

Blackberry, BIS, Blackerry Internet Services

You will be able to configure most email accounts. Webmail accounts such as Gmail and others which support the standard POP3 or IMAP protocols are supported. Most ISP (Internet Service Provider) email accounts are supported as well.

Blackberry, BIS, Blackerry Internet Services

You can set up your BlackBerry to receive emails from up to 10 accounts as well as a custom one using a SIMPLE Mobile address. For example: username@mysimplemobile.blackberry.com

Blackberry, BIS, Blackerry Internet Services

You may need to resend your device's Internet Service Book. Log into your BIS account at https://mysimplemobile.blackberry.com and click to send Service Books. Once sent, power cycle your phone and the Browser icon should reappear.

Blackberry, BIS, Blackerry Internet Services

No. While all BlackBerries are capable of connecting to a BES (BlackBerry Enterprise Server) environment, with an appropriate data plan; SIMPLE Mobile only offers the BIS (BlackBerry Internet Service) data plan for consumers.

Blackberry, BIS, Blackerry Internet Services

• Blackberry 101: http://us.blackberry.com/support/blackberry101/#tab_tab_bold
• Blackberry App World: http://us.blackberry.com/apps-software/appworld/
• Blackberry Help Twitter account (operated by Research In Motion): @blackberryhelp (English), @ayudablackberry (Spanish)
• Blackberry Desktop Software & Manuals: http://docs.blackberry.com/en/smartphone_users/categories/?userType=1&category=BlackBerry+Desktop+Software
• Blackberry Smartphone Manuals: http://docs.blackberry.com/en/smartphone_users/categories/?userType=1&category=BlackBerry+Smartphones
• Blackberry Official Support forums (operated by Research In Motion): http://supportforums.blackberry.com
• SIMPLE Mobile BIS Login page: https://mysimplemobile.blackberry.com
• Official BlackBerry Blog: http://blogs.blackberry.com

Blackberry, BIS, Blackerry Internet Services

No. SIMPLE Mobile does not offer WiFi calling as a feature. We only offer cellular service.

Blackberry, BIS, Blackerry Internet Services

Visit this link to download the appropriate version for your PC or Mac.

Blackberry, BIS, Blackerry Internet Services

BlackBerry Desktop is software for your PC or Mac which will allow you to side load music, picture and applications, as well as update the operating system software on your device through a USB tethered connection.

Blackberry, BIS, Blackerry Internet Services

So many terms and acronyms! Understanding BlackBerry doesn’t have to be that hard!BlackBerry Glossary )

Blackberry, BIS, Blackerry Internet Services

You are welcome to use your BlackBerry with our service. However, if it is not on our supported list, you will not have the full BlackBerry BIS experience. Minimally talk & text would work but some deal of configuration will be required to get web and email to function. We cannot offer technical support for non-BIS BlackBerries.

Blackberry, BIS, Blackerry Internet Services

Yes. It should work for talk & text. Configuring the device for web and email outside of BIS services is up to you and SIMPLE Mobile cannot offer technical support for that endeavor.

Blackberry, BIS, Blackerry Internet Services

From you BlackBerry, look for the icon that links you to the BlackBerry App World. Clicking on it will prompt you to download the App World application. If you do not have the link to download it on your BlackBerry, do a Master Reset (this will restore your BlackBerry to factory condition & erase everything) on your phone and try again. If it is still not there, check your BlackBerry OS version. Blackberry App World is compatible with OS 4.5 and later. For more information on BlackBerry Apps, visit: http://us.blackberry.com/apps-software

Blackberry, BIS, Blackerry Internet Services

Go to "Options" and click on the wrench icon. In the Options list, select "About". In the next screen you will see you BlackBerry model number and below it something like the following: "v4.6.1.39". That is your BlackBerry OS version.

Blackberry, BIS, Blackerry Internet Services

You will need to call customer care and have them delete the BIS account as it is tied to the old SIM. You will then be able to set up your BIS account again with the same username as you had previously.

Your SIMPLE Mobile BlackBerry BIS account is tied to your SIM card. Once you put your current SIM into your new BlackBerry, the phone will ask you if you want to migrate your BIS account over to the new phone. If you experience issues with the account migration, please contact our Customer Care at 877.878.7908

Blackberry, BIS, Blackerry Internet Services